Personal data
Protecting your personal data
Edelweiss attaches particular importance to protecting your privacy and your personal data.
The information collected on our site is processed in compliance with the General Data Protection Regulation (GDPR) and with the applicable French legislation on the protection of personal data.
Data we may collect
When you use our site, open a trade account, submit a request or contact us, we may collect certain information such as:
- your first name and surname;
- the name of your company;
- your business contact details;
- your postal address;
- your e-mail address;
- your telephone number;
- the information required to process your requests and orders;
- certain technical data relating to your browsing on our site.
We take care to collect only the information required for the services we offer.
Use of your data
The data collected may be used in particular to:
- answer your enquiries;
- manage your trade account;
- process and track your orders;
- manage our commercial relationship;
- keep you informed about our collections, new products, offers and news where regulations allow us to;
- improve our services and the experience offered on our site;
- ensure the security and proper working of our digital services;
- comply with our legal and regulatory obligations.
Confidentiality and recipients
Your personal data is intended for the authorised departments of Home Edelweiss as well as for the service providers involved, where necessary, in the running of our services.
These providers are required to respect the confidentiality and security of the information entrusted to them.
Home Edelweiss does not sell your personal data.
Data retention
Your data is kept only for as long as is necessary for the purposes for which it was collected, then archived or deleted in accordance with the applicable legal and regulatory obligations.
Retention periods may vary depending in particular on the nature of the commercial relationship, on accounting and tax obligations, or on the requests made to our departments.
Your rights
In accordance with the applicable regulations, you may, depending on your situation, exercise your rights of access, rectification, erasure, restriction of processing and objection, as well as your right to data portability.
You may also withdraw your consent at any time where the processing of your data is based on it.
To exercise your rights or to obtain information about the use of your personal data, you may contact Home Edelweiss through the contact form available on our site or by post to:
Edelweiss SAS – Home Edelweiss
Service Protection des données
59330 Hautmont – France
Should you encounter any difficulty regarding the handling of your personal data, you also have the right to lodge a complaint with the French data protection authority (CNIL).
Cookies and browsing data
Our site may use cookies and other trackers necessary for it to work as well as, subject to your consent where this is required, tools that in particular measure audience and improve our services.
On your first visit you may accept, refuse or customise the use of the cookies that are subject to your consent.
You may change your preferences at any time from the cookie management tool available on the site.
Security
Edelweiss implements appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, disclosure, alteration or destruction.
Updates to this policy
This privacy policy may be amended to reflect changes in our services or in the applicable regulations.
We invite you to consult it regularly in order to be aware of its most recent version.
Last updated: August 2026